On February 21, starting at 9.45am, we welcome the Roundtable: "Customer Centricity meets Digital Innovation", a session organised by u.sentric, in collaboration with Porto Business School. It aims to explore the intersection of customer-centricity and digital innovation, targeting business leaders and decision-makers interested in integrating customer-focused strategies into their digital initiatives.
The roundtable will feature expert presentations and a panel discussion to provide actionable knowledge on applying customer-centric principles effectively within digital strategies.
Agenda
9.45am Welcome
David Geerts | u.sentric
10am - Customer experiences in a complex and digital world
Luis Garrido Marques | Porto Business School
Innovating with customers to add value to their consumers
Sofia Alves (BA Glass)
How to lead an organizational shift towards customer centricity
Sérgio da Silva | Unilabs
Why you need to benchmark your customer-centricity
Tara Shrimpton-Smith | u.sentric
11am - Coffee Break & networking opportunity
11.20am - Panel Discussion & Audience Q&A
Moderated by David Geerts
12am - Closing
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This event is designed for business leaders and decision-makers who are looking to integrate customer-focused strategies into their digital initiatives. Our aim is to facilitate a clear understanding of how to navigate today's digital complexities while maintaining a strong customer focus.
Interested? Register here.
Hope you can joins us!
