Luís Miguel Lourenço, an alumnus of Porto Business School, is a pharmacist and manager whose career is characterized by significant challenges and achievements in the pharmaceutical sector. His professional journey not only demonstrates a commitment to innovation and public health but also reflects a dedication to continuous education and skill development in management. In this article, Luís shares his story and insights on the profession.
How did your interest in the pharmaceutical sector develop?
LML - My grandfather was a pharmacist, and I spent many of my childhood holidays at his pharmacy in Lisbon. I vividly remember watching the preparation of medications and how pharmacists supported patients in various situations. This early exposure, combined with my curiosity about chemistry—my parents even gifted me a chemistry kit because I frequently conducted experiments with household detergents—made it a natural choice for me to pursue a career in pharmacy.
What has your professional journey been like thus far?
LML - After earning my degree in Pharmaceutical Sciences from the University of Porto, I completed an internship at the World Health Organization (WHO) in Geneva, focusing on tuberculosis. Following that, I returned to Lisbon to assist my grandfather at the pharmacy. For seven years, I learned various roles, from team management to financial oversight. In 2014, after my grandfather retired, we modernized the pharmacy by introducing new technologies and services, including a medication storage robot, three personalized consultation rooms, a Social Responsibility Policy, and a Research and Development Unit. In 2019, we expanded by acquiring more pharmacies, forming the Central Pharma Group (CPG), where I took on leadership roles. Additionally, I have been actively involved in various associations, holding multiple positions within the International Pharmaceutical Federation, and since 2021, I have served as a Board member and Professional Secretary. Nationally, I have been the President of the Southern Regional Section and the Autonomous Regions of the Order of Pharmacists since 2019.
What challenges and victories have you encountered along the way?
LML - There have been numerous challenges, such as adapting the pharmacy to regulatory changes between 2007 and 2012 and implementing new services, including COVID-19 vaccinations, all while maintaining performance in other areas. Every challenge overcome has been a victory, including the recognition of our pharmacy as an innovator, with several awards at national and international congresses. In 2018, our family pharmacy was honored as "Pharmacy of the Year." Personally, the positions I hold represent collective victories, made possible by the support of my teams.
When did you realize the need for the General Management Course, and what were your training needs?
LML - Shortly after starting at the pharmacy, I recognized the need for cross-functional management skills to effectively perform my duties. As I managed a team, I required tools to align their efforts and develop a strategic plan. When I learned about the Curso Geral de Gestão, I found it aligned perfectly with my needs, as it was comprehensive and intensive. Throughout the course, the interactions with my peers and instructors made a significant impact on my life. Learning new concepts and methodologies alongside the experiences of my classmates was incredibly rewarding. The support from the faculty was crucial in helping me process the information and create an implementation plan for the pharmacy.
What role do business schools play as catalysts for knowledge?
LML - Business schools should serve as repositories of knowledge, tools, and methodologies that shape individuals. They facilitate reflection on societal challenges, such as sustainability, while imparting best practices. As they teach current best practices, it’s essential to consider what future best practices will be, fostering a continuous cycle of learning, systematization, and innovation.
What are the biggest challenges pharmacies face today?
LML - With the population living longer and healthier lives, pharmacies must adapt to meet their needs in health promotion, disease prevention, and disease management. This involves attracting and retaining qualified pharmacists and expanding into new services while ensuring sustainable management practices.
Recently, you received the Figure of the Year Award at the 29th Almofariz Awards. What does this recognition mean to you, both personally and professionally?
LML - I’ve known about the Almofariz Awards since my student days, and I never imagined I would receive the Figure of the Year Award! This recognition reflects the work I've done, both professionally and in associations. It has only been possible due to the extraordinary teams I've been part of and the opportunity to work with professionals who are significantly more skilled than I am in their respective fields—this has allowed me to learn immensely. I also have a supportive network of friends and family. The award is a collective recognition that highlights the teams I've worked with and the backing of my network. I feel it brings added responsibility: to continue working diligently, to strive for greater achievements, and to become a better version of myself. This desire for improvement was what motivated me to pursue the Curso Geral de Gestão. Perhaps it’s time to consider going back to my studies...
